Have you ever had to contact Shopify support when you are managing a Shopify site?
The administration screen is not working properly, a bug has occurred in the theme, etc.
What do you do in such cases? If you contact Shopify support in Japan, it often takes a long time for them to reply, even though it is an emergency. If you contact Shopify support in Japan, it may take a long time for them to reply to your inquiry. (Shopify support in Japan is still in the development stage and will be improved in the future! (I don't mean to be demeaning! I have nothing but respect for Shopify Japan.)
However, when I contacted Shopify Support overseas, I was connected to support in less than a minute at the earliest, and got a quick response! It always comes in handy when I have an emergency.
In this issue, we will show you how to do this and what you need to be aware of.
How to contact international Shopify support
There are two ways to contact international Shopify support
- Email Support
- Chat Support
Overseas email support takes time, just like in Japan, so we will use chat support this time.
First, go to the following URL for Shopify support inquiries.
Clicking on the "Chat" part will connect you to Shopify's chat support. It usually takes 1-2 minutes to get through, but sometimes you have to wait 15-30 minutes, so it depends on the time of day and the day.
For example, if there is a bug in the admin panel of the Shopify site, and that bug is happening to Shopify users around the world as well, Shopify Support may receive an unusual amount of inquiries. In that case, it may take up to 30 minutes to get connected.
But compared to email and other methods of inquiry, chat is much faster!
Points to note while chatting with Shopify Support
Use Google Translate as everything is in English.
However, this overseas support is in English. So, if you are not good at English, use tools such as Google Translate.
I have actually worked as a translator in the past, and the accuracy of Google Translate is increasing every year. I personally feel that unless the content is very difficult, Google Translate is fine. On the other hand, there are many Shopify support people who are not very good at English.
If both parties fail to reply for a certain period of time, the chat is automatically terminated.
I have experienced this once, and if there is no communication between the two parties for a certain period of time, the chat is automatically terminated.
So, if you are typing or waiting for a while on the support side, please wait for a while. If you are typing, or if the support person is asking you to wait for a while, you can
reply with something like "
Just a text to avoid disc onnection" to
Not always a satisfactory answer.
This is quite common, but there are many cases where Shopify does not give a satisfactory response to an inquiry.
If you get the same response no matter how you try to phrase it, you should end the chat gracefully and start a new one with Shopify Support. I've had the experience of getting a satisfactory answer from a different Shopify support person.
Development inquiries can take a long time.
Finally, the staff that you connect with at Shopify Support can answer general questions about Shopify quickly, but development-related inquiries often take longer.
So, if you have a development-related question, you should ask the Shopify development team to contact you through chat support.
If you do so, please email us an answer later. If you tell them to do so, you will get an answer later by email.
How to get a response to your inquiry to Shopify Support in the fastest possible time Conclusion
This is how to get the fastest response to your inquiry from Shopify support.
I am also a Shopify user and have had dozens of inquiries in the past, but after learning about the chat method, I have found it to be much less stressful.
I introduced this method because I thought Shopify users in Japan might not be aware of this method. If you found this article useful, I would appreciate it if you could share it on social networking sites!
Thank you for reading to the end. Have a great day!